Term & Condition

By placing an order with KSH OCEAN FRESH, you acknowledge and agree to the following terms and conditions:

  1. Payment and Confirmation:

    • I understand that after placing an order, I must contact KSH OCEAN FRESH on WhatsApp and send the transaction slip as proof of payment (online bank transfer).
    • I acknowledge that my order will not be processed until payment is confirmed by KSH OCEAN FRESH.

  2. Delivery Methods:

    • I acknowledge and agree to the available delivery methods:
      • Self-Pickup on Penang Island.
      • Cash on Delivery in the Penang Georgetown area only.
      • Courier Delivery across West Malaysia.

  3. Processing Time:

    • I understand that orders for courier delivery will be processed and shipped within 3-5 working days after payment confirmation.
    • I acknowledge that processing times may be longer during peak seasons or holidays.

  4. Receipt and Inspection:

    • I agree to inspect my order upon delivery and report any missing, damaged, or spoiled items to KSH OCEAN FRESH within 24 hours.
    • I acknowledge that frozen products must be stored at -18°C or lower and that I will be responsible for ensuring the products remain frozen until use.

  5. Return Policy:

    • I have read and agree to the return policy outlined by KSH OCEAN FRESH, including the conditions for eligibility and the process for initiating a return.

  6. Contact Information:

    • I agree to provide accurate contact information and understand that it is my responsibility to ensure someone is available to receive and promptly store the products upon delivery.

  7. Agreement to Terms:

    • By placing an order, I confirm that I have read, understood, and agreed to the terms and conditions set forth by KSH OCEAN FRESH.

If you have any questions or need further assistance, please contact our Customer Service team at kshestore@gmail.com or +6011-3187 7223.

Thank you for choosing KSH OCEAN FRESH.

Delivery Policy

At KSH OCEAN FRESH, we are committed to delivering the highest quality seafood products to your doorstep in a timely and efficient manner. Please review our delivery policy below:

Shipping Information

  1. Delivery Methods:

    • Self-Pickup (Penang Island): Customers can choose to pick up their orders directly from our location on Penang Island.
    • Cash on Delivery (Penang Georgetown Area Only): We offer cash on delivery services exclusively in the Penang Georgetown area.
    • Courier Delivery (Whole West Malaysia): We provide courier delivery services across West Malaysia.

Order Processing

  1. Order Confirmation:

    • After placing an order, customers must contact us on WhatsApp and send the bank transaction slip as proof of payment (online bank transfer). Orders will not be processed without payment confirmation.

  2. Processing Time:

    • Courier Delivery: Orders are typically processed and shipped within 3-5 working days after payment has been confirmed. During peak seasons or holidays, processing times may be longer.

  3. Order Tracking:

    • After your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment online.

Delivery Conditions

  1. Delivery Times:

    • Standard delivery times for courier delivery are 3-5 business days, depending on your location.

  2. Delivery Attempts:

    • Our shipping carriers will attempt delivery 1 times. If delivery is unsuccessful after these attempts, the package may be returned to us, and additional shipping fees may apply for re-delivery.

  3. Receipt of Goods:

    • Upon delivery, please inspect your order carefully. If any items are missing, damaged, or spoiled, contact our Customer Service team within 24 hours to initiate a return or replacement.

Special Instructions

  1. Frozen Products:

    • To ensure the freshness and quality of our seafood products, we ship all frozen items with adequate insulation and ice packs to maintain the required temperature. Please ensure someone is available to receive and promptly store the products upon delivery.

  2. Delivery to Remote Areas:

    • Delivery to remote or rural areas may take longer and may incur additional shipping charges. Please contact our Customer Service team for more information.

Contact Us

If you have any questions or need further assistance, please contact our Customer Service team at kshestore@gmail.com or +6011-3187 7223.

Thank you for choosing KSH OCEAN FRESH. We appreciate your business and look forward to serving you again.

Return & Refund Policy

At KSH OCEAN FRESH, we strive to provide the highest quality seafood products to our customers. Your satisfaction is our top priority. Please review our return policy below:

General Policy

  1. Eligibility for Returns:

    • We accept returns and provide refunds or replacements for products that are damaged, spoiled, or incorrect upon arrival.
    • Due to the perishable nature of seafood, we cannot accept returns for any other reasons.

  2. Time Frame:

    • All return requests must be made within 24 hours of receiving your order. Any requests made after this period will not be accepted.

  3. Condition of Products:

    • The products must be kept in their original packaging and stored at -18°C or lower until a return request is processed and confirmed.
    • Once a return request is confirmed, ensure the product remains frozen until it is returned to us.

Return Process

  1. Initiating a Return:

    • Contact our Customer Service team at kshestore@gmail.com or +6011-3187 7223 within 24 hours of receiving your order.
    • Provide your order number, a description of the issue, and, if possible, photos of the damaged, spoiled, or incorrect items.

  2. Return Approval:

    • Once your return request is reviewed and approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product, if necessary.

  3. Return Shipping:

    • If a return is required, we will provide a pre-paid shipping label for you to return the item. Please ensure the product is securely packaged to prevent further damage during transit and remains frozen at -18°C or lower.

Refunds and Replacements

  1. Refunds:

    • Refunds will be issued to the original method of payment within 7-10 business days after we receive and inspect the returned item. If the returned goods are damaged or spoiled upon receipt, no refund will be issued.

  2. Replacements:

    • If you prefer a replacement, we will process and ship the replacement item as soon as possible after the return is received and inspected.

Non-Returnable Items

  • Gift cards
  • Promotional items

Contact Us

If you have any questions or need further assistance, please contact our Customer Service team at kshestore@gmail.com or +6011-3187 7223.

Thank you for choosing KSH OCEAN FRESH . We appreciate your business and look forward to serving you again.